Property care,
properly accountable.

01

Corporate identity

JAW Enterprises Ltd is a private limited company registered in England and Wales under company number 16938203. This website is the company’s independent corporate and compliance information hub.

JAW Enterprises Ltd is the accountable legal entity behind the services, customer contracts and payment arrangements described on this site. Trading names used by the company do not create separate legal companies or subsidiaries.

The registered office is the company’s legal address and may not be a customer-facing treatment location. Company information may be verified on the official Companies House register.

These disclosures are made for the Companies Act 2006 and the Company, Limited Liability Partnership and Business (Names and Trading Disclosures) Regulations 2015.

02

Trading operations

Where a quotation, booking confirmation, invoice, receipt, guarantee or customer portal uses either operating-brand name, the contracting party and responsible service provider is JAW Enterprises Ltd, unless the relevant document expressly identifies another legal entity.

British Pest Authority provides specialist rodent control, inspection, structural proofing, documentation and defined aftercare. British Insulation Authority provides cavity-wall insulation, extraction of failed insulation, loft insulation, property assessments, ventilation and damp-risk checks, funding-support guidance, installation oversight and aftercare. The precise scope, price, timing, eligibility, guarantee conditions and customer responsibilities are set out in the customer’s written quotation, booking confirmation and service record.

Operational separation

This corporate website is maintained independently from any marketing website or customer portal. That separation supports continuity and makes JAW Enterprises Ltd’s legal identity and customer protections available even if another operating website is temporarily unavailable.

Technology suppliers and operations administrators may support JAW Enterprises Ltd, but they do not become the pest-control contractor or merchant merely by providing software or administrative services.

03

Service terms

Quotations and the contract

Before a booking becomes binding, we will provide the customer with the main characteristics of the service, the total price or how it will be calculated, any additional charges, payment arrangements, the expected service date, our identity and contact details, the contract duration where relevant, and the applicable cancellation information. A contract is formed only when we confirm the booking.

Access and customer responsibilities

The customer must provide safe and reasonable access to the affected areas, disclose known hazards, follow preparation and aftercare instructions, and ensure that children, pets and vulnerable people are kept away where directed. Delays or additional visits caused by unavailable access or undisclosed hazards may be chargeable if agreed in advance.

Our standard of service

Services will be carried out with reasonable care and skill, within a reasonable time where no time has been agreed, and for a reasonable charge where no price has been fixed. Nothing on this page excludes or restricts rights that cannot lawfully be excluded under the Consumer Rights Act 2015.

Treatments, proofing and outcomes

Pest activity can be affected by building condition, neighbouring property, hygiene, access and compliance with recommendations. Any guarantee applies only when it is expressly included in the written quotation or service report and is subject to the stated scope, duration, exclusions and customer obligations. A marketing statement does not replace the written guarantee terms.

Charges and cancellations of appointments

Call-out fees, treatment charges, payment dates, appointment-cancellation charges and any recurring-service terms will be disclosed before the customer agrees to book. We will not add optional charges without the customer’s express consent.

Fair sales, prices and reviews

We do not use misleading claims, false urgency, hidden mandatory charges or pressure that is likely to impair a customer’s freedom of choice. Where a specific price is advertised, the total price payable by the consumer, including unavoidable fees and taxes, will be shown prominently. If the total cannot reasonably be calculated in advance, we will clearly explain how it is calculated.

Performance, “permanent removal”, response-time and guarantee claims must be supported by evidence and accompanied by material qualifications. Reviews must be genuine. We do not commission or publish fake reviews or conceal incentives, and we take reasonable and proportionate steps to prevent and remove misleading review content that we publish.

These standards reflect the unfair-commercial-practices provisions of the Digital Markets, Competition and Consumers Act 2024, in force for commercial practices from 6 April 2025, and the UK CAP Code.

04

Customer portal and payments

Portal technology and administration

The portal may be supported by authorised technology, hosting and operations suppliers acting under JAW Enterprises Ltd’s instructions. Those suppliers do not become the pest-control contractor, merchant or party responsible for the service, invoice, refund or guarantee merely by supplying technical or administrative support.

Where an authorised supplier processes customer information for portal support, it must do so only for documented purposes, with appropriate security and written data-protection terms. JAW Enterprises Ltd remains responsible for deciding why and how customer and service information is used.

Payment methods and checkout

The portal may offer secure card payment through Square, including payment links, virtual terminal or card-terminal payments, and bank transfer where shown on the invoice. The payment method accepted, the merchant identity, the amount due, whether the payment is a deposit, stage payment or final balance, and any payment deadline will be displayed before payment is authorised.

Card credentials are entered into Square’s secure payment flow. The British Pest Authority Customer Portal should not collect or retain full card numbers or card security codes. Square’s own terms and privacy information also apply to its payment processing.

JAW Enterprises Ltd will not add a surcharge for payment by a consumer credit card, debit card or another payment method covered by the UK payment-surcharge prohibition. Any lawful charge associated with another payment method must be disclosed before the customer commits and must not exceed the applicable legal limit.

Authorising payment

Immediately before checkout, the portal must show the service or invoice reference, the total payable including unavoidable taxes and charges, the payment schedule, and the applicable cancellation information. The final control must use an unambiguous label such as “Pay £[amount] now” or “Book and pay”. A payment cannot be created through a button labelled only “Continue” or “Submit”.

Acceptance of service terms, an early-start request, marketing consent and any authority for future or recurring payments must be separate choices. No future or recurring charge will be taken unless the customer has expressly agreed to the amount or calculation method, frequency and cancellation method. A saved payment method does not itself authorise a new charge.

Receipts and service records

After payment, the customer will receive or be able to access a durable confirmation showing the amount, date, payment status, service or invoice reference, merchant identity and the terms accepted. A processor reference is evidence of a payment attempt and does not by itself prove that funds were successfully settled.

The portal may hold appointment timestamps, technician notes, treatment and proofing records, recommendations, customer acknowledgements and photographs reasonably needed to document work. Customers should be told when property photographs are taken and may request correction of inaccurate records. Service evidence supports an accurate history of the job; it does not remove statutory rights or prevent a legitimate complaint, refund request or payment dispute.

Refunds, failed payments and disputes

Refunds approved by JAW Enterprises Ltd will normally be returned to the original payment method. Processing times may depend on the payment provider. A failed, reversed or disputed payment does not automatically establish whether the service was properly performed; the company will consider the booking terms, payment record, service evidence and the customer’s statutory rights.

Customers should report suspected duplicate, unauthorised or incorrect payments promptly using the contact details on this page. Nothing in the portal terms restricts a customer’s right to contact their card issuer, payment provider, Citizens Advice, Trading Standards, an applicable ADR provider or a court.

05

Customer disclosure pack

The pack is part of the customer information supplied before booking. It must be read with the quotation, the full Terms of Service, the Cancellation and Refunds terms, the Privacy Notice and, where early service is requested, the separate Immediate Service Request and Acknowledgement.

Customer understanding and acknowledgement

Before work begins, the customer should be able to confirm that they received the Terms, cancellation information and quotation in a form they can save; understand the quoted scope and price; understand that additional work requires approval; and disclose relevant occupants, pets, health or safety information and access conditions.

Where a customer requests work during the 14-day cancellation period, the separate early-start form must be completed before work begins. A general Terms checkbox, payment or an emergency label does not replace that separate request.

For online booking, the active booking journey must use a separate unticked checkbox for general Terms acceptance and a separate affirmative control for early-start consent. The site or booking system must retain the accepted document version, timestamp, customer identity, service address and job reference.

06

14-day cancellation rights

If you want work to start within 14 days

We may start during the cancellation period only after you make an express request. If you then cancel before the service is complete, you must pay a proportionate amount for work properly supplied up to the time you told us you were cancelling.

You lose the right to cancel only when the service has been fully performed, provided that before work began you expressly requested early performance and acknowledged that full performance would end your cancellation right.

Urgent household repairs

Where you specifically ask us to visit for urgent repairs or maintenance, the statutory cancellation right does not apply to the urgent work and replacement parts necessary to deal with that emergency. It may still apply to additional services or goods supplied beyond what you specifically requested.

How to cancel

Send a clear statement that you wish to cancel, together with your name, service address, booking date and booking reference, to JAW Enterprises Ltd at the registered office above. You may use the model wording below, but you do not have to.

Where cancellation is valid, we will reimburse payments due without undue delay and no later than 14 days after being informed. Refunds will normally use the original payment method and will not attract a fee.

Online bookings and payment

Immediately before an online order is placed, the booking flow must prominently repeat the essential service, duration, total price and cancellation information. Any button that creates a payment obligation must be labelled clearly, such as “Book and pay”, and not merely “Submit”. Pre-ticked boxes must not be used for optional charges, marketing consent or an early-start request.

07

Privacy and cookies

JAW Enterprises Ltd is responsible for personal information collected under the British Pest Authority and British Insulation Authority names. We may collect identity and contact details, property and access information, service history, communications, photographs relevant to inspection or delivery, payment records and website technical data.

How information is used

• To provide quotations, arrange visits, perform and document services, take payment and handle complaints.
• To meet contractual, accounting, tax, health-and-safety, insurance and other legal obligations.
• To protect our legitimate interests in operating, securing and improving the business, where those interests do not override your rights.
• For optional marketing only where permitted by law; you may object or withdraw consent at any time.

Information may be shared only where necessary with technicians, authorised technology or operations suppliers, Square, professional advisers, insurers, regulators, law-enforcement bodies, or another party involved in delivering the agreed service. Providers must handle information securely and only for authorised purposes.

We keep personal information only for as long as needed for the purpose collected and to meet legal, tax, insurance and dispute-resolution requirements. We apply safeguards to any lawful transfer outside the United Kingdom.

Your rights

Depending on the circumstances, you may ask for access, correction, erasure, restriction, portability or an objection to processing, and may withdraw consent. Contact the company at the registered office above. You may also complain to the Information Commissioner’s Office.

08

Complaints and disputes

Please raise a concern as soon as possible and include your name, service address, booking reference, what happened and the resolution sought. Email info@jawenterprises.co.uk, call +44 7831 810582, or write to JAW Enterprises Ltd at the registered office above. We will acknowledge the complaint and aim to provide a substantive response within a reasonable time after investigating it.

If a service does not conform to the contract, consumers may have statutory remedies including repeat performance or an appropriate price reduction. These rights are not affected by any commercial guarantee.

If we cannot resolve a consumer complaint internally, we will provide information about an appropriate accredited alternative dispute resolution provider where we are required or choose to participate, and will state whether we will use that process. The current UK ADR accreditation framework is governed by Part 4, Chapter 4 of the Digital Markets, Competition and Consumers Act 2024 and regulations in force from 6 April 2026.

The contract is governed by the law of England and Wales. Consumers retain any mandatory right to bring proceedings in the courts applicable to them. This page does not limit access to Trading Standards, Citizens Advice, the courts or another remedy available by law.

Accessibility

Accessible service

We aim to make this information and our booking process usable with keyboard navigation, screen readers, text enlargement and mobile devices. Customers who need information or reasonable adjustments in another format may contact JAW Enterprises Ltd. We will consider reasonable adjustments in line with the Equality Act 2010.